Speakers

LISTEN 2017 Speakers


LISTEN 2017 brings together the largest gathering of customer engagement analytics professionals and speakers from different industries.

If you’d like to present at LISTEN 2018, please contact us.

Author/Coach/Speaker

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Paul Bernard - CallMiner
President & CEO

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Jeff Gallino
CTO, Founder

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Scott Kendrick
Vice President, Marketing

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Bill Price - Antuit
Partner/ Author/ Consultant

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Dir. Product Management

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Dir. Account Based Marketing

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Greg Hirschi, OtterBox
Dir. Customer Service Operations

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Brian Miller, Thomson Reuters
Sr. Operation Administrator

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Richard Britt
Director Consumer Data Management and Strategy

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Director of Quality

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Vice President, Support Services

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Colleen Unick - Mercedes-Benz Financial Services
Call Center Services Manager

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John Nokes - NCA
Chief Information Officer

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Vice President of Operations

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Christine Gonzalez, HomeServe USA
Compliance Specialist

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Kyle Carter - Axcess Financial
Vice President of Creative Solutions

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Zenylitics, LLC
Adam McCord - Bluegreen Vacations
Quality Analytics Manager

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Joe Paiva
Speech Analytics Analyst

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Shawn Feaser
Manager, Interaction Analytics

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Andrea Jaegerman - Real Time Resolutions
Director Customer Experience

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Lynsie Sutton - Navient
Business Project Manager

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Lee Mostari - Ember
Consulting Director of Managed Analytics

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Jenni Suda - Americollect
Director of EBO Operations

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Marvie Wright - Dialog Direct
Training & Quality Control Manager

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Thomas Peroutka - Americollect
System Software Specialist

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Ben Austin - Vivint
Manager, Call Analytics

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Carlos Ayala - Real Time Resolutions
Speech Analytics Manager

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Director, Business Process/Compliance

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Pulkit Jain - Encore Capital
Deputy Manager of Business Information Analytics

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Allyson Keown - Axcess Financial
Speech Analytics Administrator

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Brett Brosseau - FidoTrack
President and Founder

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Regional VP, Enterprise Sales

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Business Analyst

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Director, Sales & Marketing

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Technical Lead & Fraud Prevention SME

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Compliance Resolution Supervisor

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Business Systems Analyst

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Sr. Solutions Consultant

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Lead Speech Scientist

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Patient Satisfaction Specialist

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Business Systems Manager

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Voice Analytics Manager

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Michael Dwyer - CallMiner
Vice President of Research

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Customer Success Director

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Lauretta Campestre - CallMiner
Customer Success Director

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Director of Customer Acceleration

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Analytics Evangelist

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Eureka Analytics Evangelist

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Director of Software Development

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Eureka Analytics Evangelist

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Karen Alasin - CallMiner
Eureka Analytics Evangelist

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