Speakers

LISTEN 2017 Speakers


LISTEN 2017 brings together the largest gathering of customer engagement analytics professionals and speakers from different industries.

If you’d like to present at LISTEN 2018, please contact us.

Author/Coach/Speaker

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Jeff Gallino
CTO, Founder

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Scott Kendrick
Vice President, Marketing

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Joe Dudek - Quicken Loans
Sr. Marketing Manager

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Michael Moore - SiriusXM
Vice President & General Manager Care Operations

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Greg Hirschi, OtterBox
Director Customer Service Operations

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Brian Miller, Thomson Reuters
Senior Workforce Operation Administrator

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Richard Britt
Director Consumer Data Management and Strategy

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Colleen Unick - Mercedes-Benz Financial Services
Call Center Services Manager

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Allison Corley, Mercedes-Benz
AQM/CallMiner Team Leader & Business Owner

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John Nokes - NCA
Chief Information Officer

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Christine Gonzalez, HomeServe USA
Compliance Specialist

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Shaunta Holmes, Nationwide Credit Corporation
Training and Recruiting Manager

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Adam McCord - Bluegreen Vacations
Quality Analytics Manager

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Joe Paiva
Speech Analytics Analyst

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Shawn Feaser
Manager of Business Interaction Analytics

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Andrea Jaegerman - Real Time Resolutions
Director Customer Experience

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Bob Obringer - Phillips & Cohen Associates
S.V.P. of Compliance/General Counsel

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Lynsie Sutton - Navient
Business Project Manager

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Jenni Suda - Americollect
Director of EBO Operations

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Marvie Wright - Dialog Direct
Training & Quality Control Manager

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Thomas Peroutka - Americollect
System Software Specialist

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Ben Austin - Vivint
Manager, Call Analytics

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Carlos Ayala - Real Time Resolutions
Strategy & Analytics

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Mike Hull
Customer Success Director

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Vice President of Operations

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Senior Director, Support Services

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Director of Satisfaction & Quality

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Compliance Resolution Supervisor

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Professional Development Specialist

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Allyson Keown - Axcess Financial
Speech Analytics Administrator

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