12:00 PM – 5:00 PM
Team Building & Leisure Activities
6:30 PM – 8:30 PM
Welcome Reception
9:00 AM – 11:00 AM
General Sessions, Opening Keynotes
11:00 AM – 4:00 PM
Breakout Sessions
4:00 PM – 5:30 PM
General Session – Product Keynote
6:00 PM – 10:00 PM
Reception, Dinner, Evening Entertainment
8:30 AM – 9:30 AM
General Sessions – Day 2 Keynotes
9:30 AM – 2:45 PM
Breakout Sessions
2:45 PM – 3:15 PM
Closing Remarks, Sponsor Raffle
Interaction Analytics Fundamentals – Sessions for executives and program owners who are relatively new to customer engagement analytics.
Advanced Customer Engagement Analytics – Sessions for executives and program owners with more than a years worth of engagement analytics experience.
Interaction Analytics Fundamentals – Sessions for analyst users who are relatively new to customer engagement analytics.
Advanced Customer Engagement Analytics – Sessions for analyst users with more than a years worth of engagement analytics experience.
CallMiner and partner demonstrations of the latest and greatest technology in Customer Engagement Optimization.
Relational learning sessions where you can interact with your peers to discuss specific challenges or topics associated with Customer Engagement Analytics.