Aspect – Product demonstration.
Five9 – Product demonstration.
Contact Center Compliance – Product demonstration.
Michael Dwyer, VP of Research at CallMiner, will provide a history and overview of how Speech to Text Recognition works.
Nuance – FraudMiner product demonstration.
myEureka design feedback session and beta signup.
We live in a world full of connected devices and advanced AI systems. Designed to be conversational and relational these technologies have massive cognitive capabilities. But something is missing: these systems lack social and emotional skills, making interactions transactional, superficial and ineffective. What if technology was emotion aware? Systems can sense and adapt to human emotions in real time. And, businesses can use emotion analytics to gain deeper insight into customer behavior.
Affectiva is the leader in Emotion AI. It’s facial emotion analysis technology is used by 1400 brands and ⅓ of the Fortune Global 100 to measure consumer emotional engagement. Affectiva is now adding speech emotion capabilities and is working with CallMiner R&D to determine future applications in customer engagement and speech analytics space. Join this session to learn more.
Here’s your chance to attend this important session, for those who missed it yesterday.
In this session we will discuss how to get the greatest value from your Eureka out of the box content. We will walk through the Eureka Playbook Matrix and deep dive into some Contact Center Efficiency and Risk & Compliance Plays including the DMAIC based play workbooks to view the different approaches to addressing the issues you are trying to tackle within your contact center.