Demo Theater

October 26, 2017

11:15 AM  -  12:05 PM
Demo Theater - Aspect Product Demo

Aspect – Product demonstration.

Five9 Product Demo

Sea Watch

1:15 PM  -  2:05 PM
Demo Theater - Five9 Product Demo

Five9 – Product demonstration.

2:15 PM  -  3:05 PM
Demo Theater - DNC Product Demo

Contact Center Compliance – Product demonstration.

3:30 PM  -  4:20 PM
Demo Theater - Speech Recognition 101

Michael Dwyer, VP of Research at CallMiner, will provide a history and overview of how Speech to Text Recognition works.

October 27, 2017

9:45 AM  -  10:35 AM
Demo Theater - Nuance Product Demo

Nuance – FraudMiner product demonstration.

11:00 AM  -  11:50 AM
Demo Theater - My Eureka

myEureka design feedback session and beta signup.

1:00 PM  -  1:50 PM
Demo Theater - Affectiva Product Demo

We live in a world full of connected devices and advanced AI systems. Designed to be conversational and relational these technologies have massive cognitive capabilities. But something is missing: these systems lack social and emotional skills, making interactions transactional, superficial and ineffective. What if technology was emotion aware? Systems can sense and adapt to human emotions in real time. And, businesses can use emotion analytics to gain deeper insight into customer behavior.

Affectiva is the leader in Emotion AI. It’s facial emotion analysis technology is used by 1400 brands and ⅓ of the Fortune Global 100 to measure consumer emotional engagement. Affectiva is now adding speech emotion capabilities and is working with CallMiner R&D to determine future applications in customer engagement and speech analytics space. Join this session to learn more.

2:00 PM  -  2:50 PM
Demo Theater - Getting Greatest Value from out-of-the-box content

Here’s your chance to attend this important session, for those who missed it yesterday.

In this session we will discuss how to get the greatest value from your Eureka out of the box content. We will walk through the Eureka Playbook Matrix and deep dive into some Contact Center Efficiency and Risk & Compliance Plays including the DMAIC based play workbooks to view the different approaches to addressing the issues you are trying to tackle within your contact center.