Tracy Dudek

Vice President of Operations
Vice President of Operations

Tracy Dudek is the Vice President of Operations for State Collection Service, responsible for overseeing all areas of production including Early Out, Bad Debt, Business Analytics, and Dialer Management.

Tracy has been involved in the receivables industry for over 20 years. Tracy’s accomplishments include the implementation of advanced post call and real-time speech analytics for all of the company’s call center operations, leading to State Collection Service to being a two time recipient of SpeechTech Magazine’s Speech Technology Implementation Award in 2014 and 2017. She was instrumental in the acquisition and integration of State Collection Service’s Chicago office. Under her leadership, the company has grown tremendously, regularly breaking revenue records.

Tracy is regularly asked to speak at conferences around the country. She has been a judge and member of the Steering Committee for the Wisconsin BBB Torch Awards since 2009. She is a member of the Healthcare Financial Management Association and has served on the Board of Directors of the Wisconsin Collectors Association in various capacities. Tracy earned her Bachelor’s Degree from Marquette University and holds Fellow and Scholar degrees from ACA International.

Introducing Real-Time Automated Quality Monitoring to Your Contact Center
October 26, 2017
Opal Sun
11:15 AM  -  12:05 PM