Tereasa Vukanovich is the Compliance Resolution Supervisor for Performant Recovery, Inc., a compliance driven recovery service for federal, state and local agencies. She began her career at Performant over 13 years ago and leverages her experience to supervise it’s Complaint Resolution department and a team of QA auditors. Tereasa was an integral part of the company’s CallMiner implementation and continues to develop and expand its uses to meet Performant’s high standard of compliance with client and regulatory requirements.