Shawn Feaser

Shawn Feaser
Manager, Interaction Analytics
Manager, Interaction Analytics

Shawn has been with Encore for 13 years (16 years in the Collection industry). He managed the Call Center 11 years and has been responsible for Interactive Analytics for the past 2 years, managing a team of 4 data analysts. Shawn is BIA Certified, holds a Bachelor’s Degree in Information System Management and was a proud member of the US Air Force where he specialized in aircraft armament maintenance.

Identifying & Understanding the Events of an Interaction
October 26, 2017
Beach Salons
2:15 PM  -  3:05 PM
How to Approach Problem Solving
October 27, 2017
Sand Salons
9:45 AM  -  10:35 AM
Supporting HR Functions with Interaction Analytics
October 27, 2017
Opal Sun
2:00 PM  -  2:50 PM