Richard Britt

Richard Britt
Dir. Consumer Data & Strategy
Director Consumer Data Management and Strategy

Rick has been with Encore Capital Group for over 5 years, and currently manages Speech Analytics, Consumer Data (Skip Tracing), Knowledge Management for Call Centers, Inbound Call Center operations, Outbound Contact Team Operations, and several fantasy football teams. Prior to Encore Rick has lived and worked in geographies all over the world for companies including, BancOne, Capital One and ACS/Xerox.

How to Make Speech Analytics Part of Your DNA
October 26, 2017
Opal Sun
2:15 PM  -  3:05 PM
How to Promote Interaction Analytics to Optimize Adoption
October 27, 2017
Sea Side/Sea Shore
1:00 PM  -  1:50 PM