Kyle Carter is VP of Creative Solutions and one of the founders of Zenylitics, LLC. Zenylitics helps contact centers develop speech analytics driven processes to improve their customer experience and compliance monitoring efforts. Kyle has over 15 years of experience working in the contact center industry. He has held leadership roles in frontline Ops, Compliance, Quality Assurance, and Operations Support. Kyle is incredibly passionate about developing solutions to make businesses more efficient, especially those that pertain to speech analytics.