Jay Baer


Jay Baer is a New York Times best-selling author of five books, and has been a advisor to more than 700 companies since 1994, including Caterpillar, Nike, The United Nations and 32 of the Fortune 500. Jay is an entrepreneurial success story having started five multi-million dollar businesses from scratch. He is the Founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service. Convince & Convert’s Media division runs the world’s #1 content marketing blog, multiple podcasts, and many other education resources for business owners and exectutives.

Jay is a Certified Speaking Professional (CSP), having given hundreds of insightful, humorous presentations worldwide to audiences as large as 15,000. As the world’s most retweeted person and second most retweeted person by B2B marketers, he is often a go-to source for the press including NPR, USA Today, Time, Real Simple, CBC and many more. Jay is an active venture capitalist and technology advisor, as well as an avid tequila collector.



Keynote: Exceeding Customer Expectations with Talk Triggers (…and where to find them)
October 26, 2017
Opal Ball Room
10:00 AM  -  11:00 AM