Greg Hirschi

Greg Hirschi, OtterBox
Dir. Customer Service Operations
Dir. Customer Service Operations

Greg manages a wide variety of critical contact center functions at OtterBox including reporting, analytics, financial performance, staffing, forecasting, QA and back office work.  He has been with OtterBox since 2012 and has seen the company grow from less than $100 million in revenue to over $1 billion. Greg was able to manage the contact center though that growth while maintaining a high level of customer service for OtterBox’s millions of customers.

Using Analytics Data to Improve Products and Insight Beyond the Contact Center
October 27, 2017
Opal Sun
11:00 AM  -  11:50 AM