Ellen Sides

Data Analyst
Data Analyst

Ellen is a Data Analyst for Colony Brands, concentrating on Contact Center Analytics and Customer Experience. Since engaging with Callminer earlier this year, her primary focus has been speech analytics; leveraging her 10+ years of contact center experience and extensive knowledge of telephony application data to ensure successful implementation of the Callminer platform.

Looking Back: Lessons Learned When Deploying Interaction Analytics
October 26, 2017
Sea Side/Sea Shore
2:15 PM  -  3:05 PM
Measuring Corporate Value and Brand Representation with Analytics
October 26, 2017
Sea Side/Sea Shore
3:30 PM  -  4:20 PM