Brian Miller is a Senior Workforce Operation Administrator at Thomson Reuters. Miller spent 17 years in leadership roles with focus on operations. Miller is accomplished within speech analytics, quality management, and contact center project management. He has become an authority on reducing customer contacts, improving the customer’s experience, and creating smarter internal and external workflows. He manages the Thomson Reuters Tax & Accounting Speech Analytics projects and provides guidance across all Thomson Reuters business units. Miller shares his expertise on successful speech analytics business processes, analyzing significant data, presentation of information, and focusing on important statistics so you will be more productive. Miller focuses his efforts in and around service channels, product development, and automated quality management workflows.