Bill Price is a Partner with Big Data player Antuit leading its global Customer Experience and Customer Service Analytics program and is President of Driva Solutions, a customer service consulting firm, that has worked with over 150 clients to forge the balance between cost controls and greater customer loyalty.
Bill co-founded the 9-country LimeBridge Global Alliance; chairs the 41-company Global Operations Council; has taught at the University of Washington and Stanford MBA programs; and is the lead author of two books: The Best Service is No Service: Liberating Your Customers From Customer Service, Keep Them Happy, and Control Costs (Wiley 2008) and Your Customer Rules! Delivering the Me2B Experiences That Today’s Customers Demand (Wiley 2015).
Bill served as Amazon.com’s first Worldwide VP of Customer Service and before that held senior positions at MCI, ACP, and McKinsey. He was named “Call Center Pioneer” in 1997 in its inaugural year.