Angelina Silva

Business Systems Manager
Business Systems Manager

Angie Silva is a Business Systems Manager and the CallMiner Program Manager, she manages multiple software programs between the credit and customer service departments at Conn’s. She has been with Conn’s for four years and has worked with CallMiner since the beginning of the program two years ago.
She was responsible for the CallMiner Eureka deployment for Contact Centers in 6 cities and 3 countries. She was BIA certified in September 2016 and has worked with CallMiner to create multiple operations scorecards.

Getting to the Root
October 27, 2017
Sand Salons
11:00 AM  -  11:50 AM