Adam McCord

Adam McCord - Bluegreen Vacations
Quality Analytics Manager
Quality Analytics Manager

Adam is the Quality Analytics Manager for Bluegreen vacations managing CallMiner Contact Analytics platform since its implementation in 2010. Adam also manages Bluegreen’s Medallia Surveys and Managed Acuity Agent Performance software. He has 13 years of contact center experience, 10 years in quality assurance and business analyst roles, is a certified Medallia CEM and a certified CallMiner Business Intelligence Analyst.

Getting Back to Basics: What to do for Round Two
October 27, 2017
Sea Side/Sea Shore
11:00 AM  -  11:50 AM