Lisa McFadden

Lisa McFadden - Alliance Collections
Decision Support Analyst
Decision Support Analyst


Lisa McFadden is the Decision Support Analyst at Alliance Collection Agencies and HealthCare Business Services who designs and provides customized Revenue Cycle solutions for the HealthCare industry. Lisa has managed the Customer Care Analytics Program powered by Callminerâ„¢ since 2014 providing actionable insights to both internal and external customers with a focus on regulatory and procedural compliance, agent skill as well as patient and client sentiment.

Pervasive BI: Direct Agent Feedback and myEureka Roll Out
October 26, 2017
Opal Sun
1:15 PM  -  2:05 PM