Using Analytics Data to Improve Products and Insight Beyond the Contact Center

October 27, 2017

Greg Hirschi, OtterBox

Greg Hirschi

Dir. Customer Service Operations


11:00 AM  -  11:50 AM
Opal Sun
Interaction Analytics Fundamentals - Executive

This session will cover how Otter Products is utilizing voice analytics to extract valuable product information from warranty interactions to drive business insight. This product information and the corresponding process changes are driving incredible change within the company through identification of unique product issues and increased cross functional engagement.


Session Category :  Advanced Customer Engagement Analytics  Executive Sessions