Tuning Categories, Tags and Scores

October 27, 2017

Emily Deragon

Voice Analytics Manager

Jennifer Buffaloe

Customer Success Director

Karen Alasin - CallMiner

Karen Alasin

Eureka Analytics Evangelist

1:00 PM  -  1:50 PM
Sand Salons
Interaction Fundamentals - Analyst

In this session certified CallMiner gurus will use a compliance management use case to demonstrate how to effectively use analyst workflow tools and Search QA to tune up categories, tags and scorecards, including manual modification. Analysts will go through specific features that make the process easier.

Session Category :  Analyst Sessions  Interaction Analytics Fundamentals