Predictive Analytics: Leveraging Analytics for Agent and Customer Churn Profiling

October 27, 2017

Alan Escobar

Business Systems Analyst

Jason McKay

Eureka Analytics Evangelist

2:00 PM  -  2:50 PM
Beach Salons

Attend this session to learn about leveraging analytics for predictive modeling to create profiles for better matching agent skills to types of callers and ultimately reducing both agent and customer churn.

Session Category :  Advanced Customer Engagement Analytics  Analyst Sessions