Pervasive BI: Direct Agent Feedback and myEureka Roll Out

October 26, 2017

Lisa McFadden - Alliance Collections

Lisa McFadden

Decision Support Analyst

Lauretta Campestre - CallMiner

Lauretta Campestre

Customer Success Director

1:15 PM  -  2:05 PM
Opal Sun
Interaction Analytics Fundamentals - Executive

Learn how other contact centers are successfully delivering direct automated performance feedback to agents through myEureka. This session will also cover the methods companies have used to roll out the platform to managers and agents, including challenges, feedback and results.


Session Category :  Executive Sessions  Interaction Analytics Fundamentals