Next Level Quick Wins

October 27, 2017

Ben Austin - Vivint

Ben Austin

Manager, Call Analytics

Carlos Ayala - Real Time Resolutions

Carlos Ayala

Speech Analytics Manager


2:00 PM  -  2:50 PM
Sand Salons
Interaction Analytics Fundamentals - Analyst

Join Vivint and Real Time Resolutions for this session. Learn how to use category creation to mitigate PCI risk. Also learn about utilizing proximity operators with semantic building blocks for more accurate categories and analysis.


Session Category :  Analyst Sessions  Interaction Analytics Fundamentals