Migrating from Manual to Automated Scoring

October 26, 2017

Allyson Keown - Axcess Financial

Allyson Keown

Speech Analytics Administrator

Karen Alasin - CallMiner

Karen Alasin

Eureka Analytics Evangelist


2:15 PM  -  3:05 PM
Sand Salons
Interaction Fundamentals - Analyst

This session is a staple for those who are fairly new to speech analytics. Analysts will discuss how they have migrated from manual agent scores to automated scoring. This will include best practices and lessons learned.


Session Category :  Analyst Sessions  Interaction Analytics Fundamentals