Looking Back: Lessons Learned When Deploying Interaction Analytics

October 26, 2017

Colleen Unick - Mercedes-Benz Financial Services

Colleen Unick

Call Center Services Manager

Ellen Sides

Data Analyst

Jeanne Hutchins

Director of Quality

Justin Marschall

Data Analyst


2:15 PM  -  3:05 PM
Sea Side/Sea Shore
Round Table - Executive Discussion

Hindsight is 20/20. Learn what worked and what didn’t from others who have been in your shoes. If you are new to analytics or have recently deployed Eureka, this session is for you.


Session Category :  Executive Sessions  Interaction Analytics Fundamentals  Relational Learning - Round Table