Leveraging Eureka for Compliance Management

October 26, 2017

Andrea Jaegerman - Real Time Resolutions

Andrea Jaegerman

Director Customer Experience

Joe Paiva

Joseph Paiva

Speech Analytics Analyst

Parker Sutton

Business Process/Compliance

Richard Mahre

CallMiner Analyst

Tereasa Vukanovich

Compliance Resolution Supervisor

11:15 AM  -  12:05 PM
Sea Side/Sea Shore
Round Table - Executive Discussion

This session will cover the use of interaction analytics for tracking and managing compliance disputes, complaints and alleged infractions. This customer-led session will review how users have successfully incorporated CallMiner Eureka as a key component of their compliance management program.

Session Category :  Executive Sessions  Interaction Analytics Fundamentals  Relational Learning - Round Table