Introducing Real-Time Automated Quality Monitoring to Your Contact Center

October 26, 2017

Brent Augustus

Analytics Evangelist

Tracy Dudek

Vice President of Operations


11:15 AM  -  12:05 PM
Opal Sun
Executive  - Advanced

Learn how State Collection Services has introduced and operationalized real-time automated quality monitoring through EurekaLive.


Session Category :  Advanced Customer Engagement Analytics  Executive Sessions