Identifying & Understanding the Events of an Interaction

October 26, 2017

Shawn Feaser

Shawn Feaser

Manager, Interaction Analytics

2:15 PM  -  3:05 PM
Beach Salons
Advanced Engagement Analytics - Analyst

This session will cover how you can use analytics to identify the events in an interaction and tipping points where the level of effort changes, discover the sequence of the events, develop consumer and agent profiles, and understand level of effort in addressing objections and how to identify verbal cues.

Session Category :  Advanced Customer Engagement Analytics  Analyst Sessions