In this session we will discuss the challenges and successes in making CallMiner Analytics part of your company’s DNA. Encore Capital will share how they have achieved this goal. Rick Britt will lead this session and share the full spectrum of “never do this” to “try this it really works”. The encore team share what they have honestly tried but failed, their accidental successes, and the successful strategies used to make Speech Analytics into a fully recognized analytical department that provides trusted results, and is seen and as a crucial part of our organization. From the CEO down we are fortunate to often be among the first asked to assist with a problem or define a solution.