Getting the Greatest Value from Out-of-the-Box Content

October 26, 2017

Anne Dawson

Director of Customer Acceleration


3:30 PM  -  4:20 PM
Sand Salons
Interaction Fundamentals - Analyst

In this session we will discuss how to get the greatest value from your Eureka out of the box content.  We will walk through the Eureka Playbook Matrix and deep dive into some Contact Center Efficiency and Risk & Compliance Plays including the DMAIC based play workbooks to view the different approaches to addressing the issues you are trying to tackle within your contact center.


Session Category :  Analyst Sessions  Interaction Analytics Fundamentals