Fraud Detection – Setting up categories and tags

October 27, 2017

Allyson Keown - Axcess Financial

Allyson Keown

Speech Analytics Administrator

11:00 AM  -  11:50 AM
Beach Salons
Advanced Engagement Analytics - Analyst

This session will walk you through the discovery of fraud all the way to detection. Allyson Keown from Axcess Financial will walk you through her approach to profile the fraud tactics and how she is now detecting fraud behavior using categories and scores within Eureka.

Session Category :  Advanced Customer Engagement Analytics  Analyst Sessions