Lunch Session: Expanding Use Cases for Real-Time Analytics

October 27, 2017

Brent Augustus

Analytics Evangelist

Janet Koltick

Patient Satisfaction Specialist


12:10 PM  -  12:50 PM
Sea Side/Sea Shore
Round Table - Executive Discussion

Real Time monitoring goes well beyond simply compliance. Customers are also implementing and incorporating real-time analytics to improve customer outcomes as well as accelerate training and on-boarding of new agents. This session will also include EurekaLive tips, tricks and lesson learned.

Grab lunch and head for the Sea Side/Sea Shore room for this session.


Session Category :  Advanced Customer Engagement Analytics  Executive Sessions  Relational Learning - Round Table